Customer Service Representative at the Acclivial Travellers Escapade Limited

The Acclivial Travellers Escapade Limited is a travel agency offering international travel services ranging from visa Processing, flight bookings, vacations, school services, birth services, etc.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Build positive and productive relationships with clients’ for business growth.
• Provide client support and handle client communications effectively.
• Manage and close client businesses to achieve profitability.
• Maintain existing clients’ and generate new clients to achieve sales revenue goals.
• Making sales and achieving sales target.
• Understand client needs and customize existing business programs to meet their needs.
• Address clients’ concerns promptly and professionally.
• Inform clients’ about company products, services and promotions.
• Provide response to clients enquiries on all official social media pages.
• Ensure that client requests are handled timely and accurately.
• Develop new strategies to improve client satisfaction.
• Maintain up-to-date knowledge about company products and services.
• Providing strategic and analytic solutions to clients’ problem to ensure clients’ maximum satisfaction
• Provide support to other departments in the company to ensure that all staff preserves relations with clients.
• Conducting sales/business reviews using CRM.

Competency Profile

• Candidates should possess an HND / B.Sc qualification.
• 2 - 3 years work experience.
• A goal oriented team player with leadership skills.
• Proficient in Microsoft applications.
• Outstanding organizational and time-management skills.
• Excellent verbal, written communication and interpersonal skills.
• Effective Problem-solving and decision-making aptitude
• Excellent Social Media Skills.
• Personal Credibility.

Salary
N60,000 monthly

Application Closing Date
25th July, 2022.