Customer Service Intern at Vitalvida

Vitalvida - We provide you with an excellent eCommerce experience as our clients' satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.

We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Lagos

Job Description

• We are looking to recruit a Telesales and Customer Service Intern.
• This is a learning experience with a team of passionate, fun and energetic people who save the day for high-value customers one call at a time.

Responsibilities

• Managing large amounts of outbound calls and inbound calls, chats and emails in a timely manner.
• Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
• Troubleshoot a variety of basic technical and non-technical issues customers have with their web hosting plans and services
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Meet performance standards set by the department
• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services
• Provide front-line support for level one escalation via telephone/email support to customers for their queries
• Send reminders to customers through call/email for renewal.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Qualifications
You are probably looking for us if you:

• Want to learn and master the art of customer care and telesales!
• Manage large amounts of incoming calls
• 1-2 years' experience in Customer Relationship Management will be a plus.
• The ability to speak Hausa is a plus.
• Computer skills including the ability to use spreadsheet and word-processing programs at a basic proficient level
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Want to gain valuable professional experience related to working in a consulting company,
• Show great enthusiasm and commitment,
• Have an analytical mind and you learn quickly,
• Want to work in an international team
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow-up skill
• This position requires individuals to have a strong passion for listening and providing solutions to people.
• Resolve customer complaints via phone, email, mail or social media

Requirements:

• Customer service skills.
• Problem-solving skills.
• Documentation skills.
• Listening skills.
• You were a prefect or class rep or you took part in some creative projects during University or maybe you led your own project!
• You are just excited about new things and you always grab a chance!

Additionally:

• Upgrade- Participation in internal training, access to training materials and commercial courses conducted by Customer Service and Sales gurus
• Industry Events- Meetings with interesting startups.
• Free training is offered in the fields of Social media customer service, Telesales in E-commerce, and Outbound sales calls.
• Kitchen - Equipped with warm meals, tea and coffee provided.
• Good connectivity: Our office is located in Lekki Phase 1.
• Preferred candidate’s location – close proximity to our office is a plus.

Benefits

• Salary: N50,000 Monthly (additional commission)
• Paid internship with the possibility of fast promotion to Junior Telesales and Customer service Specialist position.
• Very interesting job in an innovative consulting company that uses the latest technologies and tools of customer service
• Possibilities of learning and development in Customer service and Telesales (weekly workshops),
• Flexible working hours and a friendly atmosphere,
• Regular integration in a friendly international team,
• The possibility of permanent employment.

Application Closing Date
Not Specified.