Network Control Manager at DHL Global Forwarding Nigeria Limited

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

We are recruiting to fill the position below:

Job Title: Network Control Manager

Job ID: EX22008NO
Location: Lagos, Nigeria
Deprtment: Express
Job type: Full-time
Travel required: less 25%
EMployment type: Permanent - Mixed Shift 
Category: Freight Transportations & Aviation and Operations

Role Context

• Empowered to manage the DHL Aviation SSA network on a day to day basis. Enact contingency plans and manage compliance to NCG Standards and systems.

Key Responsibilities

• Real time management of the SSA dedicated air network. Identify potential service incidents and initiate corrective actions to minimize service impact (Network Operational Center – NOC).
• Schedule and capacity management of the SSA dedicated network. Mid and short-term allocation planning, forecasting, ULD planning and balancing together with the relevant global, regional, local & functional stakeholders incl. partner airlines.
• Ensure that all stakeholders are updated in regards to service incidents, crisis events and relevant information across all functions.
• Main contact point for other DHL Express Regional & Global Network Control departments. Maintain and implement global NCG standard operating process and procedures.

Regional Hubs and Gateways:

• Act as a first point of escalation for Network Control issues making decisions to ensure the highest level of on-time performance is achieved.
• Develop and provide necessary monitoring, analysis and support for the escalation and resolution of trends.
• Monitor regional network performance including OTP and capacity to resolve issues as they arise, ensuring compliance to pre-defined contingency plans.

Aviation Commercial:

• Provide and manage agreed capacity splits between airline / DHL Express / ACS and others providing DHL Express the opportunity for growth. When required actively engage ACS to fill any capacity gaps.

NCG Global:

• Comply with Global NCG process and tools and act as first contact point to Global and other Regional NCG’s.

NCG Performance:

• Lead the process and system compliance of the Regional NCG’s.
• Develop Corrective Action and Contingency plans in conjunction with Regional NCG’s and Aviation Managers.

Capacity Control:

• Respond to issues arising from demand changes in the network to ensure movement of shipments without service impact at the lowest possible cost.

ULD Control:

• Monitor Regional Compliance to updating ULD inventory systems to ensure sufficient inventory is available.
• Ensure compliance of Regional NCG’s to ULD Balancing strategies.

Crisis Management:

• Activate the Regional Crisis Management Team (RCMT) when deemed necessary by monitoring regional events that impact on DHL.

Regional and Global Aviation:

• Assist regional Aviation Managers in the co-ordination, agreement and activation of flight contingencies.

Head of Security Global:

• Activation of the Regional Crisis Centre by monitoring regional events that impact DHL’s people, assets or shipments.
• Ensure clear and concise network communication in these events.

Minimum Requirements

• University Degree or equivalent industry experience.
• Minimum of six years in middle (regional or country) management, including senior experience in operations.
• Good management, influencing & communication skills.
• Strong operational and network knowledge.
• Strong planning and decision making competencies.
• Well-developed planning and organisation skills.
• Effective communication skills in English.
• Entrepreneurial spirit.
• Project management and planning skills.
• High level of cross-cultural competency and interpersonal understanding.
• Analytical thinking and problem solving skills highly developed.
• Advanced Software Skills.

We Offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Application Closing Date
Not Specified.