User & Market Research Manager at Carlcare Development Nigeria Limited

Carlcare Development, formerly known as Tecno Telecoms - established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, Carlcare Development has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.

We are recruiting to fill the position below:

Job Title: User & Market Research Manager

Location: Lagos
Employment Type: Full-time

Duties

• Report to head of research department in Mainland China, and assist in local research team management in Local;
• Understand and incorporate technical and business requirements into research.
• Establish and implement overall research strategies.
• Develop reasonable research plans with clear objectives.
• Effectively conduct or organize local teams to carry out user research projects.
• Collect and analyse user behavior through field visits, user interviews, surveys, desk research etc.
• Projects include but not limited to: user scanning (segmentation), target user deep dive, mobile software experience demand mining, new function concept test / usability test, NPS / user satisfaction / user experience measurement, etc;
• Advocate research findings to diverse audiences through written reports and in-person presentations, promote the implementation of research outputs;
• Continuous up-skilling in research related methodology and technology as value add to the team.

Requirements

• At least a Bachelor's Degree in Psychology / Sociology / Statistics / Anthropology / Marketing / Business / Economics / Information Technology / Management or related fields
• 5+ years’ experience of user research (both qualitative and quantitative methods).
• Must reside in Lagos
• Not more than 28-38years old by December 2022.
• Able to communication effectively in English/ Fluency in Mandarin Chinese — written and verbal. Fluency in other local languages.
• Familiar with a variety of user research methodologies, such as: interviews and fieldwork, moderating focus group conversations, survey design and data analysis.
• Experience conducting a range of research methods applicable to all product stages from conception to release and driving tangible outcomes with product teams and a proven track record of success.
• Successfully manage and deliver on multiple projects / initiatives with tight timeline in a fast-paced environment.

Application Closing Date
25th July, 2022.