Operations Manager at Creatrix Empire International Limited

Creatrix Empire is a Strategic Digital agency based in Nigeria and UK. We have a diverse and creative team of experts in Digital Marketing, Web Design, Web Development, Mobile Applications, Photography, Branding, Video Production, and Music Production. We pride ourselves in our ability to satisfy the various needs of our clients.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Position Summary

• As Operations Manager, the role takes responsibility for the overall success of the business unit and involves supporting and directing the whole team to deliver a successful business.
• The role is responsible for ensuring the business is profitable and involves a sharp focus on creating, winning and delivering quality services to diverse clients.

Key Responsibilities
Strategic Leadership:

• Formulate and successfully implement all company policies.
• Direct strategy towards the profitable growth and operation of the company.
• Develop strategic operating plans that reflect the longer-term objectives and priorities established by the company.
• Put in place adequate operational planning and financial control systems.
• Ensure that the operating objectives and standards of performance are not only understood but owned by the management and all company employees.
• Closely monitor the operating and financial results against plans and budgets.
• Take remedial action where necessary and informing the CEO of significant changes.
• Represents the company to major customers and professional associations.
• Build and maintain an effective executive team.
• Provide hands-on leadership for all aspects of company business activity—from origination to exit—with the goal of significant annual turnovers.

Human Resources:

• Lead and mentor staff members.
• Collaborates with the Admin Department, and enforce the Employee Handbook with its accompanying policies and processes.
• Ensures compliance with payroll and employee law.
• Leads company meetings and coordinates regular staff meetings.
• Manages annual employee reviews.
• Sets and negotiates employee salaries and benefits in consistence with the Company Compensation policy.
• Provides on-going decision- and problem-solving expertise and assistance to ensure a positive, productive working environment.

Advocacy:

• Attend local, statewide and national conferences as available to keep abreast of new trends, activities, and concepts in the digital and media industry.
• Serve as a primary point of contact with federal, state and local officials and will maintain positive relationships with all external correspondence.
• Discuss Creatrix Empire goals, priorities, problems, and concerns with officials, representatives, and members of the local government, news media, social and public service agencies, and other stakeholders when necessary
• Act as a spokesperson for the Creatrix Empire brand for all Public Relations needs.

Finances:

• Oversee the development of financial reports across all departments.
• Develop budgets in partnership with relevant personnel and see to the full implementation of the budget.
• Monitor the company’s compliance with federal, state, and local laws and regulations pertaining to the organization’s industry.
• Reviews and signs all company cheques.
• Oversees relationship with the external auditors.

Marketing & Publicity:

• Oversees the development of all marketing materials, working closely with the Marketing Supervisor/Business Developer.
• Drafts or approves all press releases.
• Collaborates with the Marketing department to develop print, radio and television advertisements.
• Fosters positive relationships with the media (both editorial and advertising) in partnership with the Marketing Supervisor/Business Developer.
• Participates in publicity efforts by making media and public speaking appearances.

Required Qualifications

• A Bachelor’s Degree in Social Sciences or related field.
• Minimum of three years’ experience in office management (media and entertainment preferred).
• Solid understanding of federal and state employment laws.

Other Selection Criteria (Skills, Knowledge and Experience):

• Working knowledge of the creative and digital industry.
• Excellent time management skills and the ability to prioritize and shift swiftly between tasks.
• Proficiency in major office software applications.
• Exceptional verbal and written communication skills and diplomacy.
• Strong analytical and problem-solving skills.
• Record of organizational leadership and follow-through.
• Strong work ethic and a sense of urgency.
• Able to work in a fast pace work environment.
• Ability to articulate and communicate clearly and precisely when giving direction or interacting with staff, volunteers, apprentices, vendors and the general public.
• Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, and sexual
• orientations in a multicultural environment.
• Ability to manage stress, multiple tasks, deadlines, interruptions and multiple priorities; and to work cooperatively while maintaining a pleasant, professional demeanor.

Application Closing Date
5th August, 2022.