Manager - Products (e-Commerce), Strategy and Innovation

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Products (e-Commerce), Strategy and Innovation

Job Identification: 1446
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager E-Commerce
Division: MoMo Payment Service Bank

Description

• Work closely with Senior Manager to develop and deploy E-commerce product roadmap in MoMoPSB, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize group provided product design in line with MoMoPSB specific local nuances and secure sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
• Monitor revenue and cost for the E-Commerce product portfolio to maintain profitability as per organization strategy and business plan
• Collaborate with CVM to develop & analyze loyalty/reward programs
• Research and analyze customer behavior in specific geography to identify best partnerships and e-commerce features, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Collaborate with Business development and Payment teams to identify potential strategic partners to drive logistics, category management selection and the rewards program
• Manage promotional calendar with third party services to drive sales growth back into the business
• Manage the loyalty program operations (including transactions on rewards to be disbursed)
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
• Strengthen customer feedback loops, and scale product knowledge within MoMoPSB
• Manage Quality of Service of the Product to ensure seamless customer experience
• Monitor & Analyze traffic loads and in country system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.

Education

• First Degree in any related discipline
• Fluent in English

Experience:
6 - 13 Years' experience including:

• Experience in E-commerce is mandatory
• Experience working in a global/multinational enterprise with a good understanding of emerging markets

Application Closing Date
22nd July, 2022, at 11:59 PM