CX Certification & Project Management Officer at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: CX Certification & Project Management Officer

Location: Lagos, Nigeria
Job Type: Permanent

Job Objective(s)

• Responsible for driving the delivering of Human-centric designs on products and services and coordinating effective delivery of Customer Experience projects to meet business demands.

Responsibilities

• Conduct and coordinate attestations and certification on all new products & services, and upgrades before rollout. 
• Suggest improvements and follow up on the implementation of approved changes to the certification process 
• Ensures proper documentation of projects and acts as the project lead/guide on assigned projects. 
• Working with users to establish and meet business needs. 
• Documentation of project phases and test.
• Develop and maintain a detailed project plan. 
• Manage project deliverables in line with the project plan. 
• Record and manage project issues and escalate where necessary. 
• Managing project scope and change control and escalating issues where necessary. 
• Monitor project progress and performance. 
• Provide status reports to the project sponsor. 
• Definition and management of the User Acceptance Testing by CX. 
• Manage and supervise projects in the division.
• Ensure implementation of project deliverables within the project plan/ timeline. 
• Develop, document, and measure project impact.
• Carry out post-implementation impact review of delivered projects with stakeholders. 

Qualifications

• Bachelor's Degree in any field.
• 3 years and above related experience with at least one (1) year spent in any Banking function.

Candidate's Profile:

• Our ideal candidate must have a critical thinking ability to initiate and implement projects deliverables.
• A focused team player, a strategic partner, a good listener, and a problem solver.

Knowledge & Skills Required:

• Project Management  
• User & design thinking
• Data analytics
• Product knowledge 
• Proficient in Microsoft office tools – Projects, Visio, etc.
• Accurate knowledge of industry policies and recent trends
• Collaboration and negotiation skills
• Project management skills
• Planning and organizational skills
• Very strong communication skills – spoken, written, presentation and facilitation
• Good analytical and strategic thinking  
• Outstanding customer relationship management
• Interpersonal skills

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
5th August, 2022.