Analyst, Core Banking Support (EOD Operations) at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Analyst, Core Banking Support (EOD Operations)

Job Identification: 622
Location: Lagos

Job Description

• House Keeping – Clearing logs and refresh of systems Services, check current transactions, calendar setup and GL dates on banking applications for Nigeria and subsidiaries
• Application batch processing for Daily (EOD), Monthly(EOM), Yearly (EOY) for Nigeria and African Subsidiaries.
• Perform post EOD activities to ensure all core banking application services are up and running after EOD operations in readiness for daily banking operations.
• Execution of periodic income batch processes i. Stamp duty, Card Management, SMS & QBE Charges
• Escalation of EOD Issues to Senior Analyst (EOD Operations) in a timely manner and in line with the escalation matrix
• Daily Archives backup of Finacle Core Database and Data guard databases
• Weekly RMAN backup of Finacle Database
• Generation and release of Daily Trial Balance report for each subsidiary after EOD
• Daily Backup Documentation and Tape Movement to Vault
• Tape inventory administration and stock level Management   
• Run Mock EOD on the UAT or other provisioned servers for purpose of testing pre-deployment patches or EOY activities
• Facilities Management including power systems, fire & safety equipment, HVAC, etc.
• First level Systems administration for Servers & O/S, Databases, Storage & Archiving systems
• Fulfil service requests and perform routine maintenance and support activities
• Update the team’s SOP with new and modified processes and activities
• Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities
• Perform any other tasks that may be assigned by Superiors from time to time
• Conduct proactive monitoring, operation and maintenance of core banking applications (Nigeria and subsidiaries) for optimal performance and ensure compliance to relevant standards
• Ensure prompt and effective delivery of applications to users
• Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
• Participate in User review and User Acceptance Test to ensure changes to production meet operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Fulfil service requests and perform routine maintenance and support activities
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
• Assist in closure of all internal and external audit exceptions as it relates to all core applications
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
• Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
• Generate team’s daily monitoring report
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
• Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
• Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
• Update the team’s SOP with new and modified processes and activities
• Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities

Job Requirements
Education:

• Minimum of a First Degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc..)

Experience:

• Post NYSC

Application Closing Date
22nd July, 2022  at 12:44 PM.