Customer Service Representative at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos (On-site) 
Job type: Contract - Entry level

About the Job

• We are seeking to employ a Customer Service Representative to join our team. Your main duty will be to drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
• If you have a Customer-First mindset, aims to deliver high-quality service in every customer interaction, have excellent written and verbal communication skills, can address complaints and issues with effective solutions and a positive attitude; then this job is for you.
• Most importantly, you must have the passion for delighting customers with outstanding service.

Responsibilities

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Assist customers with any queries they may have via calls, email, chat and/or social media
• Represent the brand in a professional and friendly manner
• Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
• Demonstrate ownership in documenting and resolving customer issues
• Ability to multi task on assigned tasks.

Requirements

• Bachelor's Degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
• Understanding of financial services and smartphone apps
• Typing speed of 45wpm or above.

Salary
N70,000 Month (N50,000k Basic + N20,000 KPI).

Application Closing Date
Not Specified.