Retail Branch Manager (Lagos) at a Multinational Automobile Company - Nicole Sinclair Consulting

Nicole Sinclair Consulting - Our client, a multinational from the automobile industry, is recruiting to fill the position below:

Job Title: Retail Branch Manager 

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• This role takes ownership of assigned retail branch within the organization to ensure exceptional customer service, a proactive sales environment, and profitable operation, focuses on expanding existing relationships, developing new business within the local market, and increasing total market share.
• Will also ensurethat company standards and procedures are followed and always maintained.

Responsibilities

• Take ownership of the sales and revenue targets for the assigned branch.
• Take ownership of administrative, operational, and financial procedures and policies required for efficient day to day operations at branch.
• Enforce and drive company policies and procedures.
• Responsible for coordinating opening and closing procedure at entrusted branch.
• Develop and lead sales, marketing, and business development for entrusted branch.
• Penetrate local market, actively work towards building new business relationships and growing market share.
• Responsible for maintaining and building existing business relationships.
• Manage debtors accounts at branch and collect outstanding amounts from corporate customers.
• Ensure daily sales reporting is done accurately and communicated timeously.
• Identify and communicate, stock and branch specific requirements.
• Responsible for conducting daily, weekly, and monthly stock takes and report.
• Ensure that all stock on hand reports is accurate and always kept current, bin cards vs pastel count vs physical count must match.
• Resolve stock discrepancies when they arise within specified time.
• Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
• Communicate staff requirements and shortfalls.
• Assist with daily staff and shift planning.
• Maintain monthly attendance at respective branch
• Act on unsatisfactory performance and behavior from direct subordinates, involve top management in all disciplinary actions and procedures.
• Any other duty as required by the line manager in line with the post.

Competency / Skill / Requirements

• Degree or Diploma in Business or related fields.
• Minimum of 5 years’ experience in the retail industry, experience in the automotive and or tyre industry is an advantage.
• 2 years’ experience in holding management positions in retail industry
• Demonstrate leadership, team building and management skills.
• Proven sales and business development skills.
• Demonstrated ability to develop and manage income and expenses within area of accountability.
• Demonstrated ability to train employees in customer service, sales, operations, product knowledge.
• Considerable knowledge within the retail industry.
• Demonstrate analytical and problem-solving attributes.
• Computer proficiency in MS Word and MS Excel.
• Attention to detail.
• Demonstrate customer service and customer satisfaction commitment.
• Goal and target orientated.
• Ability to make decisions independently.

Application Closing Date
25th July, 2022.