Housekeeping Manager at Ibis Lagos Airport Hotel

Ibis is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.

We are recruiting to fill the position below:

Job Title: Housekeeping Manager

Job ID: 22022727
Location: Ibis Lagos Ikeja 23 Toyin Street Ikeja, Lagos 
Schedule: Full-time
Job Type: Permanent
Job: Housekeeping/Laundry
Job Level: Management

Job Summary

• We invite creative, proficient and suitable qualified individuals to submit applications for the above-mentioned position, to show leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
• The individual we have in mind must have the following Qualifications, Experience, Exposure and especially Managerial Capabilities: -

Duties and Responsibilities

• Respects guests' privacy while working
• Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term
• Handles any guest complaints that have not already been settled by team member
• Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc.) and security in the premises
• Supervises hotel room maintenance with the Technical Department
• Ensures the high standard of any services provided by a third-party
• Helps employees improve their skills to the highest degree possible and provides support for career development
• Maintains the team's involvement and motivation by taking individuals' needs into account
• Prepares the work schedule for the team in compliance with labour legislation
• Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility
• Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate
• Ensures a high standard of room services for guests (welcome gifts etc.)
• If asked, informs guests about the services on offer at the hotel
• Guarantees quality of service and the fulfilment of the brand's quality promise
• Manages the departments spend on cleaning products and welcome gifts
• Helps optimise energy costs
• Organises the department for optimum efficiency, ensuring headcount matches the workload
• Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc.) and implements action plans as necessary.
• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
• Applies and ensures application of the hotel's safety regulations
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

Skills / Qualifications Required

• HND / Bachelor's Degree in Hotel / Hospitality Management
• Certification/ Training programs in Housekeeping Management
• 3-5 years working experience as a housekeeping supervisor or manager in any hotel
• Excellent communication skills
• Fast- problem solving techniques and skills
• Attention to detail and hygiene
• Physical staying power
• Ability to organize and direct other staff
• Good understanding of hotel operations
• Guest oriented and service minded
• Proficiency in the use of the computer.

Application Closing Date
12th August, 2022.