IT Support Engineer at PG Consulting Limited

PG Consulting Limited is a recruitment, training and business consulting firm. We provide our clients - businesses and corporate organizations - across different industries with superior human capital, high-quality trainings and cutting-edge consulting to help them drive organizational growth, multiply staff productivity, gain appropriate market positioning and maximize profit.

Over the course of almost 20 years of our existence, we have serviced various organizations, many of which are strong indigenous brands operating with global standards. We are most inclined to building strong brands and supporting business growth across industries. Our preference is to work with our clients as partners on an on-going basis towards making their organizations internally effective and more profitable. As we grow into the future, the sustaining core of our operations is working with you, all the way, from People to Profit.

We are recruiting to fill the position below:

Job Title: IT Support Engineer

Location: Lagos
Employment Type: Full-time

Job Description

• The IT Support Engineer will provide technical support & assistance to individual users and teams across the Organization by installing, configuring, testing, and upgrading computer hardware & software where required; contributing to the detection & resolution of various IT issues ensuring the smooth operation of the Organization’s IT infrastructure.

Responsibilities

• Installation, set-up, and configuration of desktops, laptops, printers, scanners, etc.
• Configure, test, and maintain LAN/WAN equipment and related services.
• Create and deploy email configuration, user, and file permission over the network.
• Provide user support for all staff of the Organization face-to-face, via email/messenger platforms, or over the phone.
• Deploy, monitor, and maintain network infrastructure (IP address, subnet mask, static routers, switches, DHCP switches, DHCP servers, wireless access points, etc.).
• Conduct standard troubleshooting/diagnostics of system & network problems, repairs or upgrades of computer hardware, software, and peripherals.
• Maintain and troubleshoot Windows and Apple servers (Open or Active Directory)
• Test and evaluate new technology and when required support the roll-out of new applications. Liaise with relevant vendors/suppliers/contractors etc. on behalf of the Organization.
• Provide administrative support to the IT team, including the generation of various documents, manuals, and reports.
• Perform other functions as may be assigned by the IT Coordinator.

Requirements & Certification

• A good Degree in IT, Computer Science or relevant field.
• 3 - 5 years experience as an IT support engineer.
• A+ and N+ Certified.
• CCNA & CCNP Certified.
• IT user-support specific skills (LAN/WAN, TCP/IP, Network security & MS Office support) and hands-on experience with Linux, and Apple macOS. Interpersonal Skills:
• Strong verbal & written communication skills.
• Excellent organizational and problem-solving skills.
• Committed to continuous learning & self-development.
• Must be analytical, with a logical approach to problem-solving.
• Capable of working independently, with minimum supervision.
• Well-developed time-management skills, with the ability to prioritize multiple assignments

Application Closing Date
2nd August, 2022.