Key Account Manager (Merchant Acquiring) at Nomba (Formerly Kudi)

Nomba - Launched in 2017 as "Kudi.ai", a chatbot that responds to financial requests on social apps, nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.

With a vision to enable economic prosperity by supercharging businesses to run efficiently and meet their goals, nomba is making it easier for businesses to accept payments, make payments and manage their operations. With over 250 employees and more than 150,000 businesses on our platform across the country, we are creating a distinct gateway into the digital economy by providing businesses with access to everyday tools that simplify payments and drive their growth. With these easy-to-use tools, businesses of all sizes can now accept, process and manage payments online and offline while optimizing their operations.

We are recruiting to fill the position below:

Job Title: Key Account Manager (Merchant Acquiring)

Location: Lekki, Lagos

Job Description

• We are closely supporting business owners (Merchants) with access to everyday tools that simplify payments and drive business growth.
• To this end, we are looking to hire a Key Account Manager who will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Eateries & Restaurants, Lounge and Bar and Hotels) and overseeing the activities of the  Merchant Acquiring Officers in developing & deploring strategies to increase sales revenue.  
• The ideal candidate will be responsible for creating long-term, trusting relationships with our merchants while overseeing a portfolio of assigned customers, developing new business from existing clients and actively seeking new sales opportunities.

About the Role

• Oversee, Manage and coordinate the activities of the  Merchant Acquiring Officers.  
• Onboarding and managing key merchants in the assigned merchant segment.
• Hit target quotas for set KPIs (Transaction value, volume, and revenue).
• Engaging with top merchants to introduce them to our products.
• Have a good understanding of the business's products or services and be able to advise others about them
• Setting goals and developing plans for business and revenue growth.
• Design and ensure implementation of scalable sales strategy for team members.
• Follow up with  Merchant Acquisition Officers to ensure active and inactive merchants are visited and if need be mobilize retrieval of POS from inactive business partners.
• Recruit, onboard MAOs and continuously improve sales processes.
• Ensure MAOs meet up with set targets.
• Foster and develop relationships with customers/clients.

Key Result Areas

• Number of new leads generated and converted for Business Expansion
• Achievement of current Revenue Targets
• Transaction Volume/Count of Current & Repeated Sales 
• Customer retention rate - Lifetime value of our  Merchants
• Marginal incremental Revenue month-on-month
• Growth in channel sales network
• Terminal Activity Ratio for  Merchants.

About You

• B.Sc / HND in Business, Marketing, and any related course.
• Relevant prior experience of 4-6 years as Merchant Acquisition Executive in a FINTECH, or Direct Sales Executive in a commercial Bank.
• Business Development Experience in any FMCG, Food and Drinks and Beverages.

Application Closing Date
Not Specified.