EFT Engineer at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: EFT Engineer

Location: Lagos
Job Type: Permanent
Department: Purepay - Transaction Switching & Payment Processing

Job Description

• To provide technical support to internal and external clients.

Responsibilities
Technical Support (Internal And External):

• Respond to technical inquiries from customers
• Redirect customers to relevant internal units per request
• Liaise with shared technology teams on behalf of customers on incidents reported
• Report customer engagements to service desk for appropriate logging
• Assist with first level incident resolution
• Perform second level incident resolution for reported incidents
• Escalate to and follow up on third level incidents with the relevant manufacturer or vendors
• Provide regular status and progress updates to customers on open support incidents
• Report problems to line managers, product managers and software development cluster
• Document and/or communicate incident resolution details to customer and product/service management teams
• Update issues status and details on the incident management application (CRM)
• Update lessons learnt logs for relevant product and/or service
• Perform regular systems audit and maintenance activities across supported platforms

Other Tasks:

• Conduct knowledge sharing and training sessions with team members
• Ensure maintenance of licenses on supported production systems.

Requirements

• Academic Qualification: B.Eng / B.Sc in Electrical / Electronics, Computer Science or Information Technology inclined degree

Professional Qualification:

• ACI Products - User & Specialized Training
• Microsoft SQL MCTS – Database administration
• Partners product certifications – Thales HSM, Double Take, ScoreBridge, Stratus, VMWare
• Java Fundamentals
• Experience (Number of relevant years): 0-1

Physical Exertion:

• Conveyance of Hardware equipment to customer location
• Conveyance of laptop to customer location

Work Exposure:

• Cold Server Room
• Overnight implementations at customer site

Work Cycle:

• Normal working hours
• Adhoc but occasional issue resolution at non-regular hours
• Travel Requirement: Occasional.

Application Closing Date
5th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online