Operations Officer at HR-EX Consulting

HR-EX Consulting - Our client, a company that offers online and mobile app money transfer services as well as remittance services globally, is recruiting to fill the position below:

Job Title: Operations Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Overview of the Job

• The Operations Officer regularly ensures that the company’s operational activities run smoothly and efficiently by delivering exceptional services and introducing new products to clients.
• The role is responsible for keeping track of the company policies and identifying potential areas of improvement to promote maximum productivity and increase customer satisfaction.

Duties and Responsibilities

• Communicate with the relevant financial institutions/stakeholders to determine the cause of a failed transaction and resolve it.
• Follow communication procedures, guidelines, and policies.
• Answering questions about the company’s products or services and providing advice to clients
• Monitor client transactions to ensure they adhere to the company'sstandards before it reaches the recipient.
• Contact the authorized remittance union to clarifyand liberate a client who was wrongly blocklisted.
• In charge of following up withcanceledtransactions and providing clients with the necessary policies involved.
• Support the business and its expansion.
• Ensure Remittance SOPs are being met in the course of operations.
• Up to date with the latest financial developments, not only with the country’s economy but also with other countries.
• Building and maintaining a positive relationship with its stakeholders (e.g. Customers, Vendors, and Government Agencies) to support the achievement of its strategic objectives.
• Knowledge of risk and regulations of the Mobile Financial/Remittance Services industry.
• Identifying potential problems and points of friction and working to find solutions to maximize efficiency.
• Promote the company’s culture that encourages morale and performance.
• Analyze and improve organizational processes to enhance productivity.

Requirements

• Bachelor’s Degree or equivalent.
• 2 - 3 years work experience.
• Exceptional interpersonal and active listening.
• Proactiveness and pays attention to detail.
• Very good knowledge and presentation skills using MS Excel, MS PowerPoint, and other relevant software (to analyze data and produce reports).
• Ask good questions and have strong analytical skills.
• Adaptable and can change strategy quickly based on new information.
• Should possess an Anti-Money Laundering (AML) certificate.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@hrexng.com using the Job Title as the subject of the mail.