Technical Support Engineer (FinTech / Cryptocurrency / Nodejs) at Black Pen Recruitment

Black Pen Recruitment - Our client is an American-based company that is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at large. Their mission is to make cryptocurrency/blockchain and other FinTech services more accessible, and affordable, than ever before. Our client’s vision strives to form a committed team of forward-thinkers who collectively create a supportive, welcoming and highly innovative environment for all. 

They are recruiting to fill the position below:

Job Title: Technical Support Engineer (FinTech / Cryptocurrency / Nodejs)

Location: Lagos (Remote)
Job Type: Full-time
Industry: Financial Services

Responsibilities

• Collaborate with the customer support team as well as with our cross-functional teams to resolve customer issues and help improve our products.
• Advocate for our customers by collaborating directly with Engineering, Product
• Management, and our UX team on customer pain points or other product improvements.
• Communicate effectively to cross functional teams and stakeholders regarding issue tracking and resolution status.
• Embrace and demonstrate our values: humility, creativity, and independence.
• Adhere to SLA & KPI, always work towards improving technical support quality and service.

Requirements

• +2 years work experience as a full stack engineer/developer.
• You have experience planning and prioritizing work, identifying dependencies, facilitating conversations and documenting results (RCA).
• Experience with Node.js, vue.js and possessing a broad knowledge of JavaScript in general.
• Experience troubleshooting, digging and following through logs or browser dev tools to identify root causes and bugs.
• Knowledge of networking concepts, authentication methods, and information security concepts.
• You have the ability to learn and adapt quickly.
• Strong prioritization, time management and logical thinking skills with a bias towards action.
• You have the ability to recognize patterns that could indicate the presence of a deeper technical issue.
• You have deep empathy and desire to help others.
• You have excellent written and verbal communication skills, including the ability to explain complicated things simply.
• Working with any of the following: GitHub, Mixpanel, aws cloudwatch, dynamodb, Grafana, dashbird, serverless, postman, Nodejs, Typescript
•  Experience working in AWS cloud architecture
• ClickUp and the Google Suite of products
• Experience in Serverless Framework is advantageous

Remuneration
Salary + Benefits.

Application Closing Date
Not Specified.