Senegalese Call Center Agents at an Online Sales and Marketing Company

An Online Sales and Marketing Company in Lagos is recruiting suitably qualified candidates to fill the position below:

Job Title: Senegalese Call Center Agent

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Summary

• Your role is to help our customers and vendors have an easy and enjoyable experience with the Company's services.
• We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

Responsibilities

• Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales.
• Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).
• Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
• A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
• You will be responsible to maintain quality assurance standards in all calls.
• Disciplined use of CRM system, forecasting and analyzing sales data.
• Regular reporting of KPI’s to management and keeping to targets.
• Selling the companies services to clients and surpassing daily call targets.
• Meeting with set KPIs and KRAs in your job.

Requirements

• Bachelor's Degree / HND / OND / NCE qualification
• Fluency in one or more of the Senegalese languages
• Should be able to speak French
• Passionate about Telesales, customer service and sales
• Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
• Excellent verbal and written communication skills
• Detail oriented, excellent collaborator and Team Player
• Aptitude in problem solving.

Benefits

• A steep learning curve in an innovative industry with plenty of responsibility
• HMO and Pensions
• Regular get-togethers, team building events, and TGIF
• Great work environment and fun loving with co-workers
• Free daily lunch
• Access to employee loans.

Application Closing Date
3rd September, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online