Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.
We are recruiting to fill the position below:
Job Title: General Manager
Job Number: 22107753 Location: Marriott Hotel Ikeja, Lagos
Job Category: Property Leadership
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership.
Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.
Holds property leadership team accountable for strategy execution, and guides their individual professional development.
The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.
Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.
Job Specific Tasks:
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of competition
Explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share
Ensures property business plans are aligned with Marriott brand business strategies
Translates Marriott global strategic plan into one that can be executed on property.
Business Strategy Execution:
Executes business plans designed to maximize property customer satisfaction, profitability, and market share
Ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans
Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability
Evaluates the success of property business strategies to inform future business plan enhancements
Continually ensures business plans and actions have a positive impact on property performance.
Sales and Marketing:
Works closely with Sales and Marketing team to develop revenue generating strategies for property
Identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team
Ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals
Ensures property leaders understand and leverage Marriott demand engines to full potential
Augments guest preference for property through booking ease and quality interactions with sales force.
Talent Management and Organizational Capability:
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement
Coaches Executive Committee by providing specific feedback and holds them accountable for performance
Creates learning and development opportunities for employees
Creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports;
Identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process
Ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Brand Champion:
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience
Communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners
Serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property
Champions change
Inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions.
Business Information Analysis:
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction
Analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals
Uses business information to identify indicators of product and service successes and opportunities for improvement
Integrates business information into business plans.
Employee and Labor Relations:
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines
akes self-available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way
Works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
Revenue Management:
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
Established revenue strategy that supports MHR/JW brand positioning in local market
Ensures demand forecasting and sound revenue practices are in place to maximize yield
Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
Owner Relations:
Builds strong rapport with property owners through proactive and on-going communication
Keeps owner informed of brand initiatives and guest experiences
Provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data
Manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both
Develops and effectively promotes ideas for improving property service and profitability to ownership.
Customer and Public Relations Management:
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property
tilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations
Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers
Anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).
Company/Brand Policy, Procedures, and Standards Compliance:
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards
Conducts both routine and short-notice quality assurance audits with specific departments
Holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations
Ensures employees are appropriately trained and performing to standard.
Candidate Profile
Education and Experience:
2 year Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
4 year Bachelor's Degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
Preferred:
General Manager with 3-5 years of experience
Strong leadership skils
Excellent business acumen and commercial knowledge
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.