Traction Apps is a platform that provides you with all the tools to run and grow your business. Aaccept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.
We are recruiting to fill the position below:
Job Title: Platform Monitoring Officer
Location: Lagos
Employment Type: Full-time
What You'll Do
Liaise with 3rd party support service providers (Bank, PTSPs or NIBSS,) for swift resolution of escalated issues
Manage connectivity on all SIMs and always ensure terminal uptime
Provide customer feedback to the product and engineering teams
Contribute to merchant support, customer success, and product support activities as needed
Handling the TMS-related issues and liaising with the engineering team on the development
Provide accurate and reliable reports on downtime and resolution on either daily weekly or monthly basis
To monitor the VPS platform testing at 30 minutes intervals with sample transfer
To monitor the Threshold for the Paystack wallet
To monitor the Threshold for the Airtime vending account
To carry out test transactions across all pos terminals using all card schemes (GA & ETOP)
Act as a 2nd level of support for all product and platform-related issues escalated by the Customer Success team
Work with relevant departments within Traction to onboard clients on product platforms
Escalate technical issues to traction payment partners team and follow up to receive resolution feedback with specified SLA
Escalate product support issues to the Product team and follow up to receive resolution feedback within the specified SLA
Attending to any other related task assigned by Lead Terminal Management.
What You'll Need
HND / Bachelor's Degree
Experience and results as a Platform Support Specialist or similar role
Strong communication and presentation skills
Ability to work independently and with cross-functional teams
Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
A positive, polite, confident, sincere, and friendly disposition
The ability to solve problems and to think quickly on your feet
Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.
Our Values:
Ownership: At Traction, we take the initiative to achieve favourable results
Invent & Innovate: We are constantly developing and designing solutions
Growth Centered ( self and customers): You keep pursuing growth and learning
Team Spirit (collaborative): We are a team that works together to achieve a common goal
High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
Customer Driven: We see everything we do at Traction on how it will impact our customers
Above & Beyond: We don't just do what's expected of us; We go the extra mile.
Why Traction
Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
The Best Team. Working with a motivated and talented team plus regular team bonding events.
Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law