Team Lead, Service Quality Improvement at VDT Communications

VDT Communications - We operate one of the most advanced and reliable communication networks in the country with a broad product suite backed by trustworthy, dependable customer service.

We are recruiting to fill the position below:

Job Title: Team Lead, Service Quality Improvement

Location: Lagos
Employment Type: Full-time

Responsibilities

• Initiate and drive strategies for internal process improvement.
• Coordinate the increase in shareholder return by ensuring all Processes align with the achievement of all elements on the business score card.
• Monitoring effectiveness of established Operational Level Agreement (OLA) and adherence of each department.
• Ensure that processes needed for the Service Quality Management System are determined and its application throughout the organization.
• Coordinate all audits of the Service Quality Management System periodically.

Requirements

• Interested candidates should possess a BSc Degree / HND qualification
• Professional Certification (CCNA, ITIL, SQA certificate, SIGMA and any other relevant Quality Assurance and Control certification).
• Certification in a combination of the followings: ISO 9001 Lead Auditor, ISO 20000:1 2018 Lead Implementer and ISO 27001 Lead Implementer will be an advantage.
• Minimum of 2 years progressive experience within any of the following industries with a large organization: Banking, FCMG, Telecoms, or Technology Consulting with high-level experience in implementing governance structures, audit, IT quality and controls framework, quality control and quality assurance
• Minimum of 2 years experience in supervising/managing others.

Application Closing Date
18th August, 2022.