Customer Service Representative at VIP Express Tourism Limited

VIP Express Tourism Limited is a top international travel and tourism company offering its members high quality vacation accommodation services. VIP Express Tourism Limited focuses specifically on quality family vacations as we value the strong bond of families. By offering these quality vacation accommodation services VIP Express Tourism Limited is contributing to strengthen these bonds between families, reduce stress from the everyday riggers of life and improve longevity. Our services are designed to appeal to every generation from children to grandparents, offering a mix of rest and adventure to the whole family.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Summary

• We are recruiting for the role of a customer service officer/ reservationist.
• In order to be successful in this role you must be agile, compelling, enthusiastic, and have a top-notch communication skill.

Job Description

• Keeping in touch with all clients in order to service their queries, questions and needs
• Responding promptly to clients’ emails and correspondences with 24hours
• Politely and professionally attend to calls
• Booking clients for formal host training sessions
• Following up on all client’s complaints passed on by any department in the organisation.
• Meeting with clients at VIP Express Tourism offices in order to discuss any client’s complaints, queries and possible solutions to the before mentioned
• Any other task that may be assigned to you

Qualifications

• LLB / B.Sc / HND
• Qualification as a legal practitioner is an added advantage 
• Work experience in a similar role will be an added advantage

Core Skills:

• Great interpersonal & communication skills
• Excellent negotiation and persuasive skill.
• Exceptional customer service delivery.

Application Closing Date
Not Specified.