POS Support Associate at Nomba (Formerly Kudi)

Nomba - Launched in 2017 as "Kudi.ai", a chatbot that responds to financial requests on social apps, nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.

With a vision to enable economic prosperity by supercharging businesses to run efficiently and meet their goals, nomba is making it easier for businesses to accept payments, make payments and manage their operations. With over 250 employees and more than 150,000 businesses on our platform across the country, we are creating a distinct gateway into the digital economy by providing businesses with access to everyday tools that simplify payments and drive their growth. With these easy-to-use tools, businesses of all sizes can now accept, process and manage payments online and offline while optimizing their operations.

We are recruiting to fill the position below:

Job Title: POS Support Associate

Location: Warri, Delta

Description

• Point of Sale terminal are vital tools in our journey to making financial services accessible and affordable. At Nomba we strive to give our Agents an outstanding customer experience and that is where you come in. 
• We are looking to hire a POS Support Associate to help us in giving our Agents that outstanding experience. 
• As our POS Support Associate, you will work as a member of a technical support team, and will directly report to the Head of POS Operations. 
• You will be responsible for providing support for POS hardware and Software issues for our Agents within the focus region.

About the Role
You will be responsible for:

Terminal Repairs:

• Diagnose and Repair faulty Terminals (software & hardware issues)
• Liaise with the Sales team to carry out retrieval of faulty terminals for repairs
• Maintain all POS repair equipment and ensure they are in good working condition

Issue Resolution:

• Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems
• Ensure the adherence to SLA’s for terminal repairs
• Effectively manage complaints for walk-in Agents

POS Deployment & Inventory Management:

• Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.
• Receive new Terminals at regional hub, ensuring correct stocktaking
• Record all stock received and inventory movement at regional hub.
• Organize and maintain inventory and storage area for the assigned hub.

Job Requirements

• A Bachelor's Degree in Business or any related discipline from an accredited university.
• 2+ years of hands-on experience in Sales Operations and or Agent Operations.
• Able to manage tasks effectively and act professionally within the workplace and with customers.
• Proficiency with Microsoft Office Suit
• Experience in configuration, installation of software and hardware products is a plus
• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

Application Closing Date
Not Specified.