Shared Services Manager at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Shared Services Manager

Location: Lagos 
Job type: Permanent
Department: Group HR & Admin

Job Summary

• Responsible for the day-to-day operations of HR services to curate / deliver the right employee experience that drive overall growth and performance of INTERSWITCH.

Responsibilities

• Recommend ways to improve support for HR operations by changing policies, processes, standards, and practices
• Analyses specified problems and issues to find the best technical and/or professional solutions
• Manage relationships with important internal customers and act as their business partner, while taking guidance from senior colleagues
• Analyses key themes using data from a wide range of sources and identifies possible impacts on the business
• Provides input into the development of procedures for an area within the organization, then monitors the implementation of those procedures
• Delivers outcomes by managing others and working within established systems
• Manage a portfolio of projects while reporting to senior colleagues
• Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labour relations, and employee relations
• Conduct exit interviews to identify reasons for employee termination
• Maintain records and compile statistical reports concerning personnel-related data, such as hires, transfers, performance appraisals, and absenteeism rates
• Analyse statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices
• Plan and conduct new-employee orientations to foster positive attitude toward organizational objectives
• Mediate between benefits providers and employees, such as by assisting in handling employees' benefits-related questions or taking suggestions
• Prepare budgets for personnel operations
• Develop methods to improve employment policies, processes, and practices, and recommend changes to management
• Represent organization at personnel-related hearings and investigations, contract with vendors to provide employee services, such as food services, transportation, or relocation service
• Work with Payroll to ensure employee transactions are processed appropriately and on time
• Supervise the delivery of end-to-end transactional administration activities associated with the employment cycle for all employees and managers
• Develop and monitor Standard Operating Procedures to ensure high quality and consistent service delivery while ensuring workflow processes are actioned in a timely and consistent manner
• Optimize the use of HRIS to deliver cost effective and efficient customer service while contributing to the customer service delivery strategy with a view to improving performance

Requirements

• Bachelor's Degree, Master’s Degree is an added advantage
• Membership of Chartered Institute of Personnel Management (CIPM), Chartered Institute of Personnel and Development (CIPD) or HR Certification Institute (HRCI) will be an advantage
• Minimum of 8 years work experience in planning, managing and organizing resources within short/medium timescales within the overall policy framework
• Microsoft office skills
• Problem solving skills

Application Closing Date
31st August, 2022.