Team Member, Cards Business Development at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Team Member, Cards Business Development

Location: Lagos, Nigeria
Employment Type: Full-time

Job Summary

• Development and Implementation of Card products, driving sales through campaigns, management and enhancement of the card applications to meet needs, Vendor relationship management, ensure implementation and execution of the card strategy, revenue generation, efficiency improvement and overall business process management.

Duties & Responsibilities 

• Driving card usage and segment optimization in line with market and growth opportunities
• Developing initiatives to grow credit and debit cards Ensuring a unique customer experience for transaction capabilities for cards product
• Ensuring efficiency in customer fulfilment, servicing and relationship management
• Ensuring right carding of customers always.
• New Product development to drive card adoption and loyalty
• Generate demand to proactively reach potential customers to take up the Bank cards Review, prepare and give customer presentations
• Provide useful inputs on innovations and enhancements for the bank’s cards products Drive active take up of cards for all NTB and ETB account holders

Key Performance Indicators

• Percent Growth in Active UBN Cards (across all businesses)
• Number of Active Retail Cards
• Growth in Card Transaction Values (Web, POS)
• % of Active Cards (at least once a month)
• Growth in Card Transaction Volumes (Web, POS)
• Average Revenue Per Carded Customer
• Effective Management of Card Business Costs (settlement, etc)
• % of Failed Transactions 
• % of Digitally Requested Cards
• TAT of Card Fulfilment
• Growth in No of Customers with Credit Card
• On time Execution of Card Projects (Card rules, Fraud management)

Job Requirements

• Minimum of Bachelor’s Degree
• 3 years’ experience minimum in cards environment
• Functional knowledge of digital channels and cards products

Job Knowledge:

• BIN & chip implementation knowledge
• Products knowledge
• Customer service / Relationship management
• Business Environment / Industry analysis
• Knowledge of the Nigerian financial industry
• Financial analysis

Skills / Competencies:

• High knowledge of Microsoft excels for data management and reporting
• Proficiency in slide presentation
• Interpersonal & Communication (oral & written) Skills
• Good Administrative & presentation skills
• Computer Skills • Ability to multi task and meet tight deadlines
• Disciplined and result oriented, strong work ethic. Maintaining High Energy Levels
• Strong influencing skills. Good networking and negotiating skills
• Customer focused mindset
•  Project Management
• Product Management

Job Requirements:

• Customer Focused, Networking, Product Development, Relationship Management, Customer Service, Product Management, Revenue Generation, Project Management

Application Closing Date
Not Specified.