Business Operations Analyst at the Concept Group

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company,Percy Aitkins - Bureau De Change.

We are recruiting to fill the position below:

Job Title: Business Operations Analyst

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• Business Operations Analyst is responsible for developing operational KPIs and ensuring all process and polices are understood and adhered to by all stakeholders.

Duties & Responsibiities

• Create and monitor Operational KPI’s of process owners.
• Effectively communicate newly developed process/policies to the necessary stakeholders
• Help drive the implementation of all process and policies across all sales related unit
• Work directly with stakeholders to create implementation plans and complete milestones
• Work with learning and development to organize trainings for staffs to help them better understand business processes and policies
• Independently implement, administer and evaluate day-to-day activities across all sales related departments
• Identify and execute given tasks and objectives, making recommendations that impact policies and processes
• Review analyzed data to explain trends; formulate and evaluate alternative solutions
• Analyze and interpret policies; review and implement procedures for program or function
• Give optimal reports and escalate when necessary

Qualifications / Requirements

• BSc / HND in any field
• 2 - 3 years work experience.
• Experience in Operations is an advantage
• Job Knowledge onChange Management and Operational KPIs.

Application Closing Date
16th September, 2022.