Client / Customer Service Executive at Proxynet Communications Limited

Proxynet Communications is an Information Technology Company focusing on Systems Integrations, Network Security / disaster recovery Solution, Enterprise Software Solutions. Our businesses are strongly channeled to providing integrated, turnkey, technology solutions to the financial, manufacturing, telecommunications, government, Oil and blue chip sectors in Nigeria.

We are recruiting to fill the position below:

Job Title: Client / Customer Service Executive

Location: Lagos

Responsibilities

• Must be good in the use of computer (all office package) 
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Build customer database.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services via cold calls and emails and social media
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.
• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills

Requirements

• B.Sc in English, Mass Communication, Business Management or any other related field
• Courses in customer service is an added advantage
• Minimum of 2 years customer service experience
• Manages organizations front desk in a professional manner
• Client focused, with excellent communication and interpersonal skills
• Experience in responding to E-mails, inbound calls and online chats
• Positive attitude and mindset, have the ambition and passion to succeed
• Ability to prioritize workload, and do the right thing at the right time
• Ability to respond to clients’ inquiries & resolve complaints in a timely manner.

Salary
N50,000 - N100,000 Monthly.

Application Closing Date
15th September, 2022.