Customer Success Intern at Flex Finance

Flex Finance is Africa's leading Spend management and requisition platform that helps finance teams and business owners manage all company spending in one place. We combined robust payment infrastructure with spend management architecture and data-rich expense reports to revolutionize how African businesses track spending.

We are recruiting to fill the position below:

Job Title: Customer Success Intern

Location: Lagos (Hybrid)
Job Type: Full-time | Internship

About the Job

• We are looking for a Customer Success Intern to help improve our customers' experience and onboarding processes.
• You will also be involved in providing support and implementing business growth strategies. We will train you on our specific onboarding processes and business operations to better arm you with product knowledge.
• However, you should have some experience in business management, particularly with customer support systems, such as customer relationship management (CRM) software systems.
• You will coordinate with the Sales team lead and will play a vital role in improving customer satisfaction upon reviewing the customer's journey.
• We would love to have you on board if you can help build long-term business relationships and bring in targeted businesses.

Duties and Responsibilities

• Develop client portfolios
• Improve and sustain business growth
• Use data collection and analysis to improve the customer experience
• Implement specific strategies for both sales and customer service
• Networking to develop customer relationships
• Managing customer business and portfolios
• Enhancing customer experience and reducing churn
• Generate sales leads and retain existing clients.
• Responding promptly to customer inquiries.
• Communicating and coordinating with colleagues as necessary.

Requirements

• Degree in Business, Marketing, or related field
• Excellent command of the English language
• Customer support experience
• Computer proficiency
• Strong leadership skills
• Familiarity with CRM systems and practices Pipedrive and Zoho
• Ability to multitask, prioritize, and manage time effectively
• Highly motivated
• A team player
• Detail-oriented
• Having a positive
• Ability to adhere to the company policies and guidelines

Benefits

• Good compensation
• Friendly workplace
• Hybrid work arrangement
• Health and dental plan
• Knowledge allowance

Application Closing Date
Not Specified.