Customer Service Executive at Archware Technologies International Limited

Archware Tech Group is a result-driven tech company in Lagos ,Nigeria, established to provide technological innovations that help improve the quality of work and lives of people across several business sectors. We are a team of creative thinkers that render excellent services that add value to you and your business. Our agile approach to problem-solving and strategic planning helps you build a better structure and achieve better results in your business.We provide technology-based innovative solutions ecosystems that automates, empowers and enables the growth of business across Africa.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Maryland, Lagos
Employment Type: Full-time

Summary of Role Objective

• We are looking for a Customer-oriented Service Executive who will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Additional Responsibilities:

• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Qualifications
Minimum Educated level:

• Second class lower (2:2) University Degree or the equivalent in Administration or related field

Person Specification:

• Maximum of two (2) years relevant experience
• Age Limit: 30 years
• Tenacious and persistent
• Flexible and adaptable
• Personable and able to persuade and influence others
• Innovative and Pragmatic
• Smart and trainable
• Confident and courteous
• Ability to maintain a professional appearance and provide a positive company image to the public on the job
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Core Competencies:

• Strong verbal and written communication skills
• Problem solving skills
• Strong presentation skills
• Strong interpersonal skills
• Numerical skills
• Strong logical reasoning
• Attention to details
• Organisational skills
• Knowledge of product.

Application Closing Date
26th August, 2022.