Head of Last Mile at Jumia Nigeria - Edo and Lagos

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: Head of Last Mile

Locations: Benin City - Edo and Lagos
Employment Type: Full-time

Job Summary

• As a Head of Last Mile Delivery, you will be responsible for leading all downstream, delivery related operations across the country.
• Your performance would be measured on key parameters such as customer satisfaction, turnaround time, MIS reporting and last mile logistics costs.

Responsibilities

• Leading last mile deliveries of all cities in the country.
• Enhancing the customer experience.
• Headcount and Infrastructure planning.
• Mentoring Delivery Centre Managers.
• Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations.
• Working as a part of project teams to plan and implement new initiatives at Delivery Centres.

Requirements

• Candidates should possess a Bachelor's Degree / Master's Degree qualification with 5 - 12 years work experience.
• Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce, FMCG, Logistics).
• Should have handled geographically dispersed teams.
• Excellent management, communication and reporting skills.
• Problem Solving and Handling stressful and complicated situations.
• Leadership and Team Management skills.
• Responsible for creating and executing a world-class delivery experience.
• Be the champion for customer focus for our teams across the organization.

Pay
Openly Negotiable.

Application Closing Date
13th September, 2022.