Operations Supervisor at a Newly Established Water Park - HR Vault (Consulting)

HR Vault (Consulting) - Our client, a newly established Water Park located in the heart of Abuja, is recruiting to fill the position below:

Job Title: Operations Supervisor

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We currently require the services of an Operations Supervisor to assist the Manager in planning and coordinating daily operations of the waterpark to ensure smooth running of all processes, taking account of the established service standard and management guidelines while offering our guests friendly and efficient service.

Responsibilities

• Ensure all operating procedures as outlined in the waterpark SOPs are adhered to by team members. This includes but is not limited to: daily review and completion of checklists, monitoring activities around the park and immediately addressing any safety concerns and/or stopping operation, if necessary.
• Always ensure cleanliness of the pools and environs; all equipment in the premises must be maintained in accordance with the vendors service contract.
• Coordinate daily team briefing meetings and ensure team adheres to all pre-opening and closing checks.
• Ensure all complaints from guests are dealt with properly and personally, in accordance with the guest service standards.
• Conduct facility tour for guests and ensure constant surveillance of guests. Proper communication and enforcement of all rules and regulations and ensure they are adhered to (on slides, deck, and pools).
• Participate in recruitment of employees, trains all new employees, and retrains old employees as needed.
• Monitoring designated areas to recognize signs of danger, review the security cameras as needed and ensures there are no dangerous objects lying in/around the pool/premises
• In cases event or party bookings, you are to oversee these events, ensure seamless coordination and resolve all guest issues or complaints.
• Provide emergency care/first aid procedures and treatment as required until the arrival of emergency medical services.
• Review incident logs and ensure they are properly documented. Notify the security team in cases of suspicious activity.
• Ensure all Lost & Found items are properly recorded and placed in appropriate storage.
• Present a professional appearance and attitude always; and maintain a high standard of customer service.
• Prepare periodic activity reports as requested by the operations manager.

Person Specification

• Candidates should possess a Bachelor's Degree with 3 - 4 years work experience.
• Must be able to frequently communicate and develop rapport with guests and associates and have a working relationship with the park management team.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be effective in handling problems in stressful, high-pressure situations, including anticipating, preventing, identifying and solving problems as necessary.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts.
• Excellent self-hygiene and grooming.
• Physically fit, strong, agile, and dexterous.

Physical Demands / Job Requirements:

• Must be able to sit, stand, and walk for long periods of time throughout the day.
• Must be able to work outdoors at various times throughout the year.
• Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing, and speech.
• Requires occasional kneeling and bending.
• Requires working on weekends and public holidays.
• Requires occasional liftingand carrying.

Application Closing Date
31st August, 2022.