Senior Manager - Infrastructure Support at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Senior Manager - Infrastructure Support

Job Identification: 1508
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager Infrastructure and Cloud Engineering
Division: Information Technology

Job Description

• Drive the delivery and implementation of all IT Infrastructure Operations projects ensuring the most optimal solution within time and budget is achieved. 
• Analyze the capacity requirements and ensure the right underpinning scalable Infrastructure to support the Business needs for existing and new projects. 
• Gather forecasted new and organic growth to manage demands from projects and technology upgrades.
• Provide guidance and leadership to a small team of Technical professionals and vendors on Infrastructure related matters. There will be a need to collaborate with other IT Teams within the Department and the wider group organization. 
• Work closely with other departments to proactively ensure Infrastructure capabilities are capable of handling emerging and future business requirements.
• Recommend Technology upgrades, reviewing status and Requirements with application owners and Technology groups and defining the approach needed to meet requirements.
• Conduct complex technical evaluations, design reviews and recommend proposed physical/logical architectures and designs as applicable. Leverage on Cloud Technologies with Cloud first as the guiding principle.
• Provide Cloud computing guidance to ensure the best fit cloud solution for maximum efficiency, cost and business value.
• Provide inputs to overall IT strategy formulation for IT infrastructure considering operations, resilience, disaster recovery and application execution within infrastructure. 
• Evaluate and recommend necessary changes in performance tuning, infrastructure design and monitoring to maximize use of available infrastructure.
• Provide guidance for filters, events, alerts, and dashboards and reporting in various monitoring tools to ensure end to end visibility 
• Consult project engineers and managers to assure technology is suitably deployed and used to deliver applications along with technology solutions.
• Identify and analyze existing Infrastructure solutions for weaknesses and recommending system improvements. Ensure all identified operational risks are tracked to resolution in a timely manner.
• Determine critical processes for the successful resumption of business operations in the event of a disaster. Manage the testing and implementing when necessary, emergency procedures and disaster recovery plans. 
• Apply effective risk controls to identify potential threats and minimize or remove a business impact.
• Be integral part of Major Incident Management group and drive consistent execution of operation processes and tasks.
• Design, build and implement standard Risk Assessments, Business Impact Analysis, and other Business Continuity tools and capabilities for digital transformation.
• Drive and own Backup and Recovery Policy 
• Identify the work and levels of services that can be supported by the infrastructure systems.
• Review existing systems metrics and provide forecasts to management regarding systems requirements for optimal performance and monitor trends, risk and impact analysis forecasts.
• Use behavioral change management techniques to maintain business continuity and risk awareness capabilities across groups within IT function as we transit into a digital organization.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• First Degree in any related discipline preferably Computer Science or equivalent
• Master's Degree in a relevant discipline is an added advantage
• ITIL Manager Certificate is an added advantage
• Certifications in Cloud and Infrastructure Technologies will be an added advantage
• Fluent in English.

Experience:
9 - 17 years’ experience which includes:

• Minimum of 3 years Manager track record in relevant sector/industry
• 5+ years in IT related disciplines; specifically computer infrastructure environment 
• Experience working in an enterprise Telecoms environment
• Experience and Knowledge of various hardware platforms, Operating systems and applications 
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Prior work experience across diverse cultures and geographies is advantageous.

Application Closing Date
2nd September, 2022 at 11:59 PM.