Network Service Engineer at ipNX Nigeria Limited

ipNX is one of Nigeria's fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

As a pioneer and a leading Fibre-To-The-Home (FTTH) operatorin Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency). We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions.

We are recruiting to fill the position below:

Job Title: Network Service Engineer

Location: Ikeja, Lagos
Employment Type: Full-time
Function: Network Services Engineer
Reporting to: Network Services Lead
Travel Frequency: Occasionally

Purpose of the Job

• The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
• Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection. Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results

• Network Service Monitoring
• Network Service Support Analysis
• Network Service Management
• Customer Service
• Perform Monitoring, Backup and Recovery Procedures
• Stakeholder Management.

Educational Qualifications & Functional Skills

• Bachelor's Degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
• Keen interest in emerging technologies Cloud, SD-WAN • Good verbal and written communication skills required for interaction with business-users.
• Strong problem-solving skills required for technical issue resolution.
• Organized and structured work habits • Strong personal time management to coordinate several tasks simultaneously
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Demonstrable communication, interpersonal and relationship management skills
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Excellent communication skills
• Project management skills also desirable.

Work Experience:

• 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
• Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
• Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
• Experience working within a Service Provider environment on the core network architecture
• Experience working within a multi-vendor network environment – Cisco etc
• Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
• Extensive experience interacting with clients in both pre- and post-sales capacities
• Experience using data to illustrate business conclusions
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications.

Other Requirements:

• Customer Focus
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Application Closing Date
30th September, 2022.