Call Center Representative at Archware Technologies International Limited

Archware Technologies Group is a result-driven tech company in Lagos ,Nigeria, established to provide technological innovations that help improve the quality of work and lives of people across several business sectors. We are a team of creative thinkers that render excellent services that add value to you and your business. Our agile approach to problem-solving and strategic planning helps you build a better structure and achieve better results in your business.We provide technology-based innovative solutions ecosystems that automates, empowers and enables the growth of business across Africa.

We are recruiting to fill the position below:

Job Title: Call Center Representative

Location: Maryland, Lagos
Employment Type: Full-time

Summary of Role Objective

• We are looking for an experienced Call Center Representative who will take calls from customers answering questions or addressing any concerns they may have. Their duties include but not limited handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies

Aditional Responsibilities:

• Give daily activity report to enable management take good customer decision

Job Requirements
Educational Level:

• Second Class Lower (2:2) University Degree in Human Resources or the equivalent in Humanities
• HR Certificate is an added advantage

Person Specification:

• Maximum of three (3) years relevant experience
• Age Limit: 35 years
• Tenacious and persistent
• Flexible and adaptable
• Personable and able to persuade and influence others
• Innovative and Pragmatic
• Smart and trainable
• Confident and courteous
• Ability to maintain a professional appearance and provide a positive company image to the public on the job

Core Competencies:

• Effective Communication Skills.
• Knowledge Retention and Recall.
• Ability to Handle Pressure
• Speed and Efficiency
• Creative Problem Solving
• Emotional Stability
• Empathy
• Great active listening skills
• Exceptional interpersonal and rapport buildingskills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products/services
• Expertise in the customer service
• Ability to speak multiple languages
• Strong verbal and written communication skills
• Problem solving skills
• Strong presentation skills
• Strong interpersonal skills
• Strong logical reasoning
• Attention to details
• Organisational skills
• Ability to navigate difficult conversations with appropriate discretion and confidentiality.
• Polite and professional
• Ability to maintain appropriate work and personal boundaries while preserving company culture.
• Understanding of company products or services as well as business position and development factors
• Efficient and thorough record-keeping and organization skills.
• Responsive and willing attitude in execution of duties.
• Ability to multi-task and prioritize appropriately.

Application Closing Date
9th September, 2022.