Customer Service Officer at Bridgeway Microfinance Bank

Bridgeway Microfinance Bank has been in business since September 1, 2016. Our mission is bridging financial gaps and creating economic empowerment one individual at a time. Our vison is becoming the choice bank for public private partnerships in the quest for resolving financial issues that is the bane of Micro Small Medium Enterprises (MSME’s). The focus of Bridgeway as seen in our vision & mission is assisting our customers to build their small businesses by providing them flexible financial services. We also look to embolden women by educating them about their finances by giving basic training to them about the differences between revenues and income and how keeping clear lines can be the difference between remaining a going concern and bankruptcy. Capacity building.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Descriptions

• Give customers information about products and services.
• Take orders, and process returns.
• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and
• interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Bachelor’s Degree in Social Sciences or a related field of study.
• 3 years work experience in a similar field of work.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
14th September, 2022.