Customer Experience Officer at Wellspring College

Wellspring College is a model school established in 2003 by astute and seasoned academics and education administrators who commonly share the vision of returning standards to the nation's educational system. We harness every opportunity to give our students sound spiritual, academic, mental and social development. We are committed to providing a challenging, dynamic, relevant and coherent curriculum, which promotes lifelong learning and produces responsible, independent critical thinkers and learners who act ethically and confidently in their personal career and community life.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Abuja
Employment Type: Full-time

Job Description

• We are looking to recruit an exceptional Client Experience Officer who will be responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to ensure delightful customer experience at all stages of the customer engagement with a company.

Job Responsibilities

• Tracking customer experiences across online and offline channels.
• Collaborating with other teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies.​

Job Requirements

• A Bachelor's Degree holder
• At least 2 years' experience as a customer experience specialist, or a similar customer support role.
• Expert level written and verbal communication skills
• Extensive experience in gathering and interpreting customer experience information.
• Proficiency in CX and CRM softwares
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Great problem-solving skills and attention to details
• Good accent

Application Closing Date
30th September, 2022.