Customer Service Officer at Westhill Facilities Managers

Westhill Facilities Managers is a facility management company tasked in offering 24 hours maintenance and repair services for office spaces.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Providing accurate information to new and existing clients.
• Ensuring that clients are satisfied with services rendered.
• Determining the quickest, most effective ways to answer a client’s questions.
• Escalating queries and concerns.
• Working with other departments to find appropriate solutions.
• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Responding promptly to clients inquiries.
• Communicating with clients through various channels.
• Acknowledging and resolving client’s complaints.

Requirements

• B.Sc in Mass Communication, English, Estate Management.
• 0 - 1 year experience.
• Excellent oral, written and verbal communication skills
• Proficient in the use Microsoft Office packages especially MS Excel and MS Word.
• Experience working with customer support.
• Ability to stay calm when clients are stressed or upset.
• Great organization and coordination ability.
• Team work and interpersonal skills.
• Ability to multi-task and work independently.
• Effective time management skills.

Remuneration

• Salary: N100,000 Monthly.
• Perks: Pension.

Application Closing Date
30th September, 2022.