Customer Service / Community Manager at CoSpace Hub

CoSpace Hub is a new co-working space in Ibadan seeking a motivated and driven Customer Service/Community Manager. We are Ibadan's coziest and most creative coworking space for creative professionals, freelancers, remote workers, independent contractors, solo entrepreneurs, and small businesses to operate from and work better, faster, and happier.

We are recruiting to fill the position below:

Job Title: Customer Service / Community Manager

Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• We are looking for a multi-faceted individual who is highly sociable, dynamic and energetic, as well as possess a knack for problem-solving.
• As Customer Service/Community Manager, you will ensure that the space operates smoothly.
• Your number one responsibility is to ensure that our members have an outstanding experience.

Responsibilities
Front Desk / Reception:

• Greeting members and guests
• Answering phone calls
• Booking meeting rooms
• Taking and categorizing mail and packages
• Opening and closing the office
• Dealing with general administrative duties.
• Take care of potential member inquiries
• Conduct member tours, send and track follow-ups
• Complete sign-ups and onboard new members.

Facility Management:

• Ensuring that the coworking space is clean, inventory is stocked, mail is received and local vendors deliver without disruption.
• Intermittent tidying, making or refilling coffee.

Sales and Marketing:

• Membership sales, invoicing, and record keeping.

Member / Community Engagement:

• Create networking initiatives, organize social events and manage social media accounts.

About You

• Candidates should possess an OND qualification with 2 - 5 years work experience.
• A good communicator, used to dealing with customers – ideally in the hospitality or events industry
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages.

Remuneration
N30,000 - N50,000 Monthly.

Application Closing Date
30th September, 2022.