Fraud Analyst at Nomba (Formerly Kudi)

Nomba - Launched in 2017 as "Kudi.ai", a chatbot that responds to financial requests on social apps, nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.

With a vision to enable economic prosperity by supercharging businesses to run efficiently and meet their goals, nomba is making it easier for businesses to accept payments, make payments and manage their operations. With over 250 employees and more than 150,000 businesses on our platform across the country, we are creating a distinct gateway into the digital economy by providing businesses with access to everyday tools that simplify payments and drive their growth. With these easy-to-use tools, businesses of all sizes can now accept, process and manage payments online and offline while optimizing their operations.

We are recruiting to fill the position below:

Job Title: Fraud Analyst

Location: Lekki, Lagos
Employment Type: Full-time

Job Descripion

• We are looking for a driven, passionate and committed individual to join our team as a Fraud Analyst. While unlawful activities such as fake claims and false IDs have been burdensome for years, modern booms in technology have opened up a new playing field for creative tricksters.
• As our Fraud analyst, you will be responsible for observing various customer transactions to flag or identify suspicious activity.
• You will reduce losses by determining network security and fraud management requirements.
• You will also analyze and review a broad range of financial data, including transactions, transfers, and payments to uncover potentially fraudulent activity.

About the Role

• Constantly monitor customer and transaction records to identify unauthorized transactions and fraudulent accounts and activities including identity theft, account takeover, friendly fraud, and other identified risks.
• Coordinate information requests and analyze performance reports to identify potential risk areas, and escalate  to the product team where necessary. Perform data management and analysis on fraud cases.
• Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention.
• Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns.
• Understanding of financial crimes and current fraud trends, in particular cyber fraud means and threats; and an in-depth knowledge of the cards business, risk management concepts and practices, and performance implications of policies/actions
• Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance.
• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank.
• Ensure investigations and resolutions comply with applicable laws, bank policy, and industry leading practices to reduce the company’s exposure to civil litigation.
• Effectively communicate with appropriate authorities to resolve fraud concerns.
• Maintain a high level of customer service while addressing customer, merchant, and bank requests through phone calls, emails or any medium of communication.
• Advise organization on current trends regarding chargeback-related issues/regulations.

About You

• 3 - 4 years of relatable experience in fintech or financial industry.
• Possess the ability to identify, assess, monitor, control, and mitigate risks.
• Analytical and detail-oriented with an ability to think logically and critically.
• Possess advanced computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, PowerPoint, Access etc.).  
• Ability to detect and identify weaknesses in the systems; as well as identify the root cause of the weakness.
• Well-versed in risk handling procedures, data safeguarding tools, and electronic payment fraudulent activities.
• Well-informed about the data security policies and standards in the payment and industry.
• An in-depth knowledge of the cards business and risk management concepts and practices.
• Proficient financial background for pricing analysis.
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to Fraud Risk Management. 
• Strong verbal and written communication skills to take interviews, write statements and reports and communicate effectively at all levels of the organization
• Proactive team player with interpersonal skills.
• Strong business and product development skills.

Application Closing Date
Not Specified.