Manager - Payments, Strategy and Innovation at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Payments, Strategy and Innovation

Job Identification: 1535
Location: Lekki, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager, Payments and Business
Division: MoMo Payment Service Bank

Job Description

• Evaluate the efficiency and effectiveness of Payments strategies and propose and offer suggestions for improvements
• Work closely with SM to develop and deploy Payments product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize group provided product design in line with OpCo specific local nuances and take sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
• Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan 
• Collaborate with the CVM team  to develop & analyze loyalty/reward programs
• Research and analyze customer behavior in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Manage promotional calendar with third party services to drive sales growth back into the business
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
• Strengthen customer feedback loops, and scale product knowledge within the OpCo
• Manage Quality of Service of the Product to ensure seamless customer experience 
• Track product performance at a business segment level, in collaboration with the business segment team and highlight any critical gaps/issues impacting product performance to the group product development team
• Monitor & Analyze traffic loads and in county system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints etc. 
• Report on a daily basis to the SM Payments & Business relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM Payments & Business.

Education

• First Degree in Computer Science, Engineering, Commerce or a related field
• Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous 
• Fluent in English

Experience:
6 - 13 years’ experience which includes:

• Experience in Fintech, banking or financial services
• Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem 
• Experience working in a global/multinational enterprise with a good understanding of emerging markets 

Application Closing Date
13th September, 2022 at 11:59 PM.