NYSC Intern - Customer Service at Ntisa Limited

Ntisa Limited is a cloud technology company that provides business owners with software solutions to help them innovate and eliminate inefficiencies to become more profitable. We achieve this by helping individuals and small businesses digitize every aspect of their front-end sales, back-end operations, and customer engagement to deliver exceptional value that will help them discover new potentials.

We are recruiting to fill the position below:

Job Title: NYSC Intern - Customer Service

Location: Lekki, Lagos
Employment Type: NYSC

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Strong phone contact handling skills and active listening
• Open and maintain customer accounts by recording account information
• Conduct customer onboarding and assist with set up
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed.

Requirements

• Candidates should possess a Bachelor's Degree with 0 - 2 years work experience.
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
12th September, 2022.