Supervisory Visa Assistant at the U.S. Consulate General

The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Title: Supervisory Visa Assistant - Employees of Mission-All/or USEFMs, EFMs or MOHs (Immigrant Visa LE Staff Supervisor)

Announcement Number: Lagos-2022-106
Location: Lagos
Series/Grade: LE - 1415 9
Hiring Agency: Consulate General Lagos
Promotion Potential: LE-9
Work Schedule: Full-time - 40 hours per week

Overview

• Hiring Path: Open to the public
• Who May Apply/Clarification From the Agency:
  • For USEFM - FP is 5 step 1.  Actual FP salary determined by Washington D.C.
  • Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies
• Security Clearance Required: Public Trust - Background Investigation
• Appointment Type: Permanent
• Appointment Type Details: Indefinite subject to successful completion of probationary period.

Summary

• The work schedule for this position is: Full Time (40 hours per week)
• Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances / certifications or their candidacy may end.
• Supervisory Position: Yes
• Relocation Expenses Reimbursed: No
• Travel Required:Not Required.

Duties

• The incumbent served as the Locally Employed (LE) Staff supervisor of the twelve-person LE Staff in the immigrant Visa (IV) Unit. The IV Unit is the largest in Africa and is one of the highest fraud IV units in the world.
• Incumbent coordinates the processing of all immigrant visa (IV) work for all of Nigeria, encompassing the full range of immigrant visa classifications, including a returning resident, fiancé and diversity visas, as well as refugee and asylees.
• As supervisor, the incumbent supervises two - three FSN 08 Team leads and indirectly supervises the four - six FSN-07 visa assistants on each team and serves as rater and reviewer for annual evaluations. Incumbent is supervised by the USDH Immigrant Visa Unit Chief. 

Qualifications and Evaluations
Education Requirements:

• Bachelor's degree in Business Administration, Communications, Public Administration, Sociology or Law is required.

Experience: 

• Three (3) years of progressively responsible administrative / government and customer service-oriented experience including one (1) year of supervisory experience is required. Experience handling complicated tasks and resolving unusual or difficult situations is required.

Job Knowledge:

• Comprehensive knowledge of applicable U.S. immigration laws, and procedures is required. Familiarity with fraud patterns in Nigeria is required.
• Thorough understanding of routine office / internal operating procedures is required. Knowledge of Nigerian government regulations and bureaucratic processes is required.

Skills and Abilities:

• Ability to apply good judgement in evaluating evidence and to apply relatively complex regulation correctly is required.
• Excellent organizational, management, communications and interpersonal skills is required.
• Ability to multitask effectively with a high degree of accuracy in a very demanding work environment is required.
• Ability to perform all the duties connected with IV processing is required. 
• Ability to draft correspondence and cables in correct, standard English is required.
• Proficiency with Microsoft Office software is required.
• Keyboard / typing skills with good accuracy is required.

Evaluations:

• This may be tested. Please specify your level of proficiency in the language listed.

Language:

• Fluency in reading / writing / speaking of English is required.

Equal Employment Opportunity (EEO):

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits
Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Lagos, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

• For the current COVID-19 Requirements please visit the following link.
• Hiring Preference Selection Process:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **

* Important

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. 
• The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 
• ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

Marketing Statement:

• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Salary
USD48,667 (N10,908,677) Annually.

Application Closing Date
13th September, 2022.