Customer Service Executive at Venture Garden Nigeria (VGN)

Venture Garden Nigeria (VGN) is a fast-growing B2B/B2G Fintech Platform Holdco Company with six subsidiaries, two platform entities and a suite of shared services offered to all subsidiaries. At VGN we wage war against the average, go beyond the ordinary to explore limitless opportunities; breaking the norms and aggressively pursuing success through- Relentless Hard-work, Pursuit of excellence, calculated risk-taking and a hunger for knowledge and we have a lot of fun at it!

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Full Time

Job Description

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling

Working Conditions

• Flexibility is important. 

Remuneration
Competitive based on experience.

Application Closing Date
Not Specified.