Customer Relationship Personnel at 12 Pearl Investment

12 Pearl Investment is a growing technology driven real estate and property development firm with different public - private partnerships project in Nigeria. We offer a wide range of services such as leasing, sales, management, development and real estate consultancy.

As a result of this growth, we are recruiting high performing professionals who can or wants to contribute to a rapidly growing organization in the position below:

Job Title: Customer Relationship Personnel

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The candidate will be responsible to engage with key customers by building and preserving trusting relationships.
• The candidates will constantly identify opportunities to grow the customer base and build positive relationships with new clients.

Responsibilities & Duties

• Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint
• Work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Qualification and Requirements

• A B.Sc / HND / ND in Administration or related discipline
• Minimum of 1 year experience in related field.

Skills and Competencies:

• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• Problem-solving skill and ability to take initiatives
• Analytical skill
• Ability to maintain the core value of the organization.

Application Closing Date
27th September, 2022.