Customer Representative (IATA Certified) at Enroyale Global Services Limited

Enroyale Global Services Limited is an astute, globally minded management consulting firm that provides services in Human Resource Management (HR), Project Management, Business Development, Strategic Management and Capacity Building. We work closely with our clients, helping them solve complex problems, devise invaluable strategies for excellent performance and improve the general operations of their organization.

We are recruiting to fill the position below:

Job Title: Customer Representative (IATA Certified)

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Offer all relevant and vital information to clients regarding their travel like guides, itinerariesand brochures
• Support clients identify their travel plans based on their proposed requirements.
• Learn all information regarding travel destinations such as prices, language, currency etc. to confidently advise clients.
• Plan, execute and coordinate travel plans for clients and follow up on their travel calendars
• Be familiar with aviation regulations, news and other policies as it relates to the business.
• Drive the company service plans to increase sales and achieve revenue targets.
• Act as a representative to the company to provide product/service information, answer questions, and resolve customers’ complaints or issues effectively and efficiently.
• Build sustainable relationships and trust with prospective and existing clients through interactive communication
• Engage clients professionally through multi-media channels like Phone calls, Emails, WhatsApp, and Social media.
• Maintain client documents, records of interactions, in-house accounts and file documentation.
• All other job responsibilities may be required by the management of the organization within the scope of services of the organization.

Requirements / Qualifications

• Bachelor’s Degree holder in any relevant course from a reputable university.
• 0 - 3 years relevant work experience.
• Hold an International Air Transportation Association (IATA) certification and accreditation
• Excellent knowledge of travelling software, e.g. computer reservations systems, GDS systems and e-travel
• Have organizational skills and knowledge of business tools.
• Proficiency in English; knowledge of additional local and international languages is an advantage
• Exemplary sales skills and customer-oriented approach.

Application Closing Date
5th October, 2022.