Customer Service Officer at Choice Talents NG

Choice Talents NG is Nigeria’s preferred recruiter, trainer, business consultant, business and employee performance manager, for all category of businesses (small, medium, large, multi-nationals and corporations). Our goal is to help build successful businesses through effective talent, resource and process management.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ketu, Lagos
Employment Type: Full-time

Job Responsibilities

• Fulfill customer service requests via phone, email, mail, chat, in person or social media
• Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and consumers
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
• Manage large amounts of incoming calls – no cold calls!
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas.
• Go the extra mile to engage customers.

Requirements

• Candidates should possess an HND or Bachelor's Degree with 1-3 years experience.
• Experience in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking a plus.
• Experience with simple math
• Experience interpreting and/or discussing information with others through technology
• Experience teaching others about new terminology or concepts
• Strong telephone, email and computer skills including Microsoft Office (Word, Excel, and Outlook)
• Ability to learn quickly
• Able to work well as part of a team.
• High level of communication and relationship building in a professional, positive, and kind manner
• Communicate effectively in written and verbal
• Creative and resourceful thinking for best customer solutions.
• Provide guidance to multi levels throughout the internal organization and external customer base.

Salary
N105,000 / Month.

Application Closing Date
30th September, 2022.