Learning Facilitator (Retail) at Old Mutual Nigeria

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

We are recruiting to fill the position of:

Job Title: Learning Facilitator (Retail)

Job Requisition ID: JR-29952
Location: Lagos
Employment Type: Full time

Key Focus

• This role facilitates and assists with delivery, design, development and assessment of learning interventions.
• The incumbent is individually accountable for achieving results through own efforts.

Job Description

• A facilitator with an adequate level of skill and knowledge regarding learning.
• Facilitates Learning interventions.
• Assists with the design and implementation of learning interventions.
• Customises and/or updates existing learning material based on business needs.
• Assists with Learning Assessments.
• Reports on the strengths and shortcomings of the learning events.
• Assists with the improvement of learning Interventions when and if required.
• Performs general learning administration.
• Resolves queries about process issues relating to Learning practices.
• Provides process support on HR issues as part of a segment/business unit Learning team, or a centralised Learning area.
• Deals with personal and sensitive information that always necessitates confidentiality.
• Reports on the strengths and shortcomings of the learning events.
• Improves learning Interventions when and if required.

Key Result Areas
Learning Delivery:

• Conducts knowledge/skills assessment for each learning intervention, including formative and summative assessments.
• Ensures all related learning data is captured.
• Ensures all processes related to Learning interventions are completed.
• Manages and reports on all learning data.
• Facilitates formal, informal, standardized, and customized learning interventions.
• Facilitates Financial Education delivery/Engagements

Data Analysis:

• Compile HC data and metrics from the human resource information system (HRIS)
• Work extensively with data and gather essential insights that drive business administration decisions
• Prepare reports of data results and present finding to the team
• working with cutting-edge technological tools to provide thorough data analysis and assisting senior HR professionals in crucial decision-making

Human Capital Administration:

• Resolves queries about process issues relating to Human capital practices.
• Performs general Human capital and learning administration.
• Deals with personal and sensitive information that necessitates confidentiality at all times.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of three (3) months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Learning Effectiveness:

• Analyses trends related to learning evaluation, effectiveness and quality of the learning intervention.
• Reports on the strengths and shortcomings of the learning interventions and recommends improvements.
• Provides stakeholder feedback or reports on learning intervention as required.
• Learning Design:
• Assists with training needs analysis for specified areas.
• Assist with the development and/or adaptation of existing learning material.
• Obtains quality approval for learning material prior to formal implementation.

Qualifications and Experience

• A First Degree or its equivalent 
• Relevant Learning certification
• Excellent communication skills (verbal and written)
• Interpersonal and time management skills
• Good knowledge of MS packages (Especially MS Word, MS Excel and Outlook)
• HR related study or experience of 3 years is an added advantage.

Application Closing Date
28th September, 2022.