Male Administrative Staff at Pickmeup Technologies

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

We are recruiting to fill the position below:

Job Title: Male Administrative Staff (with IT Knowledge)

Location: Benin City, Edo
Employment Type: Full-time

Responsibilities

• Monitor the operation and general activities of customers and drivers
• Monitor driver's relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in the design, review and updating of processes, policies and procedures in line with organizations' value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers' application and other goals and policies of the organization required to optimize services
• Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customers are informed of their state in the resolution process.
• Establish and maintain a professional friendly relationship with drivers
• Leverage multiple resources and knowledge bases to navigate complex problems and reach a full resolution.
• Provide thorough, proactive support using various platforms including email, chat, and phone support.
• Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
• Create a template for customer satisfaction and loyalty
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide a weekly report for all activities and departments.

Requirements

• Candidates should possess an OND / HND / Bachelor's Degree
• Applicant with 1 - 3 year experience with a ride hailing firm with IT knowledge.
• Applicant must possess good computer and telecommunication skills.
• Applicant must be innovative and creative.
• Applicant must have the ability to work to achieve set targets and goals.
• Applicant must have the ability to work in a competitive environment.

Application Closing Date
30th September, 2022.