Business Relationship Manager at DTV Nigeria

DTV Nigeria is a leading name in the building and Civil Engineering Construction Industry in Nigeria. Founded in 1954 with the aim of offering quantity at the shortest possible time. Our Service includes Furniture Making, Construction Works, Interior Designs, Construction Equipment Rentals, Property Development & Management.

We are recruiting to fill the position below:

Job Title: Business Relationship Manager

Location: Lagos

Responsibilities

• Responsible for building and maintaining business relationships with clients.
• Oversee company's customer relationship management (CRM) system. 
• Relate to clients on company's product and services.
• Identify potential new markets and opportunities to guide sales teams.
• Review and implement company processes to ensure that clients get maximum satisfaction from their orders.   
• To ensure clients' satisfaction while maintaining organization's standards.
• To handle client's complaints and escalations well using a sympathetic, yet formal process.
• To ensure communication with required departments and units in order to maximize client's experiences.
• Carry out customers’ satisfaction surveys and make recommendations on improvements.
• Set up meetings with prospective clients to understand the type of products they want and or make personalized suggestions
• Negotiate offers, payment plans and delivery timelines to win customer’s business

Education and Experience

• Qualifications in Business, Marketing, Sales etc.
• 5 years experience in Business relationship at managerial level. 
• Experience in Furniture and construction equipment field required.

Required Competencies, knowledge and Skills

• Strong communication skills.
• Ability to think strategically.
• Excellent analytical, organizing and problem solving skills.
• Good sales and negotiation skills.
• Demonstrate independent work initiatives, sound judgement, diplomacy etc.
• Excellent computer skills with full word, excel and CRM software.

What's Great in the Job?

• Large apps scope: CRM, MRP, Inventory, Project Mgt, etc.
• High commissions for good performers.

Application Closing Date
Not Specified.