Customer Service / Delivery Personnel at Kigon Resources Nigeria Limited

Kigon Resources Nigeria Limited is into importing, exporting materials, textiles, electronics and general merchants.

We are recruiting to fill the position below:

Job Title: Customer Service / Delivery Personnel

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Candidates should possess an HND qualification with 1 - 3 years work experience.
• Proven customer support experience or experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N75,000 - N85,000 / month.

Application Closing Date
30th September, 2022.