Customer Service & Operations Representative at Nicole Sinclair Consulting - 2 Openings

Nicole Sinclair is a dynamic Human Resources Consulting firm based in Lagos, Nigeria. Our expertise lies in superior talent attraction services while we partner with our esteemed clients in providing training solutions to develop these talents. Our services are provided for both the local and international markets.

We are recruiting to fill the position below:

Job Title: Customer Service & Operations Representative

Locations: Lekki & Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Greet, assist, accommodate and attend to all guests and members with a courteous joyful nature.
• Manage all incoming calls to the main corporate phone line: Take calls, maintain and distribute messages to the appropriate channels.
• Respond to general company inquiries including walk-in guests.
• Responsible for general administrative computer work and scheduling for studio sessions.
• Maintain a positive attitude and take initiative.
• Provide support to thecoaches to ensure a successful class check-in process.
• Work as a cohesive team with all other staff members to ensure efficiency and camaraderie.
• Maintain product knowledge for all studio retail operations including our Energy Bar and Merchandise.
• Create daily, weekly and monthly reports on customer insights, bookings and inventory, and sales (templates will be provided).
• Assist with projects for the Operations team.
• Work closely with the Experience Coordinator on enhancing each member’s experience.
• Maintain the distinct company's aesthetic, appearance, atmosphere, and culture.
• Supervise the Cleaning Crew with studio cleaning and prepping, including cleaning exercise equipment (bikes, weights), floors, and mirrors.
• Ensure the common areas are pristine including the changing rooms, front desk, locker areas, merchandise way, and hallways.

Competency / Skills / Requirements

• Candidates should possess a B.Sc / HND qualification with at least 3 years work experience.
• A personal passion for fitness is strongly preferred.
• Must have a positive, can-do, and joyful attitude with the ability to prioritize and multi-task within a fast-paced environment.
• Must be an excellent and articulate communicator (exceptional written and verbal communication skills)
• Adaptable and understands that no job is too big or too small.
• Should be IT savvy and comfortable using Slack, Google Sheets, Microsoft Office, and other software to generate daily reporting on inventory, sales, customer insights, studio scheduling, etc.
• Good data interpretation skills.
• Must be able to handle several situations at once with poise and confidence.
• Must be able to interact well with the public, can learn quickly and be a self- starter.
• Must be willing to initiate tasks and perform duties without direction.
• Must be able to work with a wide range of personalities.
• Must have outstanding customer service and problem-solving skills.
• Must be able to handle difficult situations such as customer complaints.
• Must have friendly and professional phone and email etiquette.
• Must be extremely organized and have strong attention to detail.
• Must have the ability to execute quickly and effectively.

Shift Requirements:

• This is a shift-based role and you will need to be flexible with your schedule.
• Working hours will be based on business needs
• The two shifts are 5:45 am to 2:00 pm and 1:00 pm to 9:30 pm from Monday to Thursday
• One shift on Fridays (5:45pm to 2:00pm) and Saturdays (7:00am to 2:00pm).

Salary
N130,000 monthly.

Application Closing Date
Not Specified.